Our client is a regulated Forex Broker based in Paphos and they are currently looking to recruit further high-caliber Retention Agents to join the existing team.
Duties:
- Ensuring the retention of existing clients and helping to continue their trading activity
- Maintaining a high volume of client contact via phone, chat, and email;
- Promoting the company's products and services in an effective and efficient manner
- Providing proactive and excellent client service at all times;
- Providing clients with ongoing updates on the market;
- Ensuring effective delivery of the service, meeting the company's standards;
- Assisting clients to continue trading;
- Assisting clients with any platform/financial trading related queries;
- Providing training to clients on the company's products and trading systems;
- Informing all existing clients of any new products and promotions that the company is offering;
- Meeting daily, weekly and monthly targets set by the company;
- Meeting company's KPIs;
- Providing ongoing professional guidance to existing clients
- Actively following up on queries and providing feedback to customers ensuring that the clients receive the best level of service;
- Demonstrate the ability to interact and cooperate with colleagues, build trust, communicate effectively, drive execution, focus on the client, solve problems creatively and demonstrate high integrity;
- Adhering to all company's policies and procedures, ensuring that all relevant compliance obligations are met and are in line with the relevant authority requirements;
Key Attributes:
- Previous sales/Retention experience within the Forex industry required
- Proven sales track record and ability to work on targets set by the company;
- Highly competitive nature, with a desire for fast career progression;
- Money-driven, enthusiastic, dynamic and self-motivated with strong sales skills;
- Self-confidence and hunger for success;
- Business fluency in English;
- Additional languages will be considered an advantage
Salary:
- Basic salary 2000 Euros gross
- Commissions 2 to 3 times higher than industry market related commission and built in to maximise earning potential
To apply:
Please send your CV to StaffMatters at admin@smstaffmatters.com and mention that you are applying for the vacancy of Retention Agent with reference number 1599.
Or you can apply directly through your candidate login by hitting the APPLY button.
