Our client, a Marine Technology Services Company based in Limassol, is looking to hire a Provisioning Officer is responsible to receive and act on customers’ requests for terminal/SIM card/services activation/deactivation/modification in a timely manner to ensure company does not sustain unwarranted costs. In addition, he/she will be responsible to ensure that the company’s electronic systems and online platforms are correctly updated and services activated are accurately recorded.
Responsibilities:
- Handle all service provisioning activities for existing and possible new services offered by the company.
- Commission and decommission SIM cards
- Issue PrePaid Calling Cards
- Manage and conduct LRIT tests and certification
- Maintain a very good knowledge of the company’s products and services
- Manage and issue documentation as applicable (e.g. Accounting Authority Agreements, Shore Based Maintenance Agreements, Activation/Alteration/Deactivation reports)
- Manage all internal and external platforms related to provisioning of all services and products offered by the company.
- Participate in the On-Call Rotation Schedule, to handle after office hours requests from customers in accordance with the company’s applicable procedures and SLAs.
- Close cooperation with other departments in order to troubleshoot and resolve any issues reported by customers.
- Ensure the company database(s) are kept up to date
Qualifications:
- Degree in Business, Management or adequate experience in a similar position
- Excellent knowledge of the English Language
- Good communication skills (written and oral)
- Good knowledge of MS Office
- Computer literacy
- Logical thinker and the ability to work alone
- Flexibility and adaptability to juggle a range of different tasks and to work extra hours to meet deadlines
- The ability to work under pressure and to tight deadlines
- Good organizational and time management skills
- Customer service orientation
- Able to multitask
- Administrative skills
- Organizational skills
- Prioritization skills
- Able to communicate and cooperate well with other departments
- A keen eye for detail and a results driven approach
Working hours:
- The working hours are 8:30-17:00 Monday to Friday (onsite job). The job includes some days of the month that the candidate will have to work night shifts and the candidate will have to participate in the On-Call Rotation Schedule, to handle after office hours requests from customers. There is extra allowance on these days.
To apply:
Please send your CV to StaffMatters at admin@smstaffmatters.com and mention that you are applying for the vacancy of Provisioning Officer with reference number 2363.
Or you can apply directly through your candidate login by hitting the APPLY button.
