Portuguese Customer Support Representative - Limassol

  • Location:

    Cyprus, Limassol

  • Discipline:

    Online Gaming

  • Job type:


  • Benefits:

    Salary between 1,100- 1,500 EUR gross based on skills and previous experience

  • Published:


  • Expiry date:


Our client, a highly successful and fast-growing Online Gaming Company, is looking to hire a Portuguese-speaking Customer Support Representative to join their team based in Limassol.


Responding to client account queries via Email, Telephone Calls and Chat in a polite and 
professional manner.
Open and maintain customer accounts by recording account information
Resolve product and service problems by clarifying the customer’s complaints, determine the 
cause of the problem, selecting and explaining the best solution to solve the problem, expediting 
correction or adjustment, following up to ensure resolution.
Contributing to team effort by accomplishing related results as needed 
Manage large amounts of incoming calls, emails and chats 
Identify and assess customer’s needs to achieve satisfaction 
Follow communication procedures, guidelines and policies 
Go the extra mile to engage customers 
Further training is provided by the company.


Fluency in Portuguese and English
Proven customer support experience will be considered as an advantage but not necessary as 
company provides full in-house training 
Strong communications/public relations skills and active listening 
Customer orientation and ability to adapt and respond to different types of characters 
Computer literacy 
Ability to work shifts
Ability to work both alone and as part of a team essential.
Ability to work under pressure 


Excellent work environment
Attractive salary package
Monthly incentive Bonus
Possibilities for internal growth 
Exciting company activities

To apply:

Please send your CV to StaffMatters at admin@smstaffmatters.com and mention that you are applying for the vacancy of Portuguese Customer Support Representative with reference number 329.
Or you can apply directly through your candidate login by hitting the APPLY button.