Our client, a highly successful and fast-growing Online Gaming Company, is looking to hire a Portuguese-speaking Customer Support Representative to join their team based in Limassol.
Responding to client account queries via Email, Telephone Calls and Chat in a polite and
Open and maintain customer accounts by recording account information
Resolve product and service problems by clarifying the customer’s complaints, determine the
cause of the problem, selecting and explaining the best solution to solve the problem, expediting
correction or adjustment, following up to ensure resolution.
Contributing to team effort by accomplishing related results as needed
Manage large amounts of incoming calls, emails and chats
Identify and assess customer’s needs to achieve satisfaction
Follow communication procedures, guidelines and policies
Go the extra mile to engage customers
Further training is provided by the company.
Fluency in Portuguese and English
Proven customer support experience will be considered as an advantage but not necessary as
company provides full in-house training
Strong communications/public relations skills and active listening
Customer orientation and ability to adapt and respond to different types of characters
Ability to work shifts
Ability to work both alone and as part of a team essential.
Ability to work under pressure
Excellent work environment
Attractive salary package
Monthly incentive Bonus
Possibilities for internal growth
Exciting company activities
Please send your CV to StaffMatters at firstname.lastname@example.org and mention that you are applying for the vacancy of Portuguese Customer Support Representative with reference number 329.
Or you can apply directly through your candidate login by hitting the APPLY button.