Our client is a Payment Service Provider in Limassol is looking for a Payments Technical Lead who will play a central role in our global support team. You will handle complex payment-related issues, analyse transaction data, and work with merchants, acquirers, and internal teams to improve payment flows. This role will require strong technical and analytical skills, a deep understanding of payment processing, and the ability to communicate effectively with both technical and non-technical stakeholders. You will report to the Head of Support in Limassol.
Responsibilities:
- Serve as a senior technical point of contact in the Limassol office for global payment operations.
- Investigate and resolve complex transaction issues, including authorisations, declines, chargebacks, refunds, and settlements.
- Analyse payment data and system logs to identify patterns, optimise approval rates, and improve efficiency.
- Support merchant onboarding, integration testing, and API configuration.
- Collaborate with acquirers, card schemes, risk teams, product managers, and developers to resolve issues and implement improvements.
- Produce clear incident reports, root cause analyses, and performance dashboards.
- Contribute to process improvements, automation initiatives, and technical documentation
Requirements:
- Proven experience in a PSP, acquiring bank, or fintech environment.
- Strong understanding of payment processing, card scheme operations, and transaction lifecycles.
- Excellent analytical and problem-solving skills; proficiency with spreadsheets, reconciliation reports, and transaction data.
- Familiarity with APIs, payment gateways, and integration testing (basic scripting/SQL is an advantage but not essential).
- Strong written and verbal communication skills, able to convey technical details to non-technical audiences.
- Highly organised, adaptable, and comfortable working in a multi-office, collaborative environment.
- English fluency required.
- Work permit/EU-citizenship
- Located in Cyprus
Working hours:
- The working day are Monday – Friday.
- There is a shift pattern in place for this position. It’s until 10:00 pm and is done on a rotation with the rest of the team. The team member working until 10:00pm will work from home.
To apply:
Please send your CV to StaffMatters at admin@smstaffmatters.com and mention that you are applying for the vacancy of Payments Technical Lead with reference number 3729.
Or you can apply directly through your candidate login by hitting the APPLY button.
