Our client in Limassol is a service company to several forex brands having different licenses and they are focused on payments. They are looking to recruit a sharp Payment Specialist Withdrawal with attention to detail. We are looking for a looking for a detail-oriented candidate to join their team and help ensure withdrawals are processed in a timely manner and our customer-facing teams maintain top performance and service quality. It’s a startup company and a demanding environment, so they are looking for someone who is very dedicated and flexible, and wanting to make a success of the company.
Responsibilities:
- Accurately process and monitor client withdrawal requests in line with internal procedures and compliance requirements.
- Verify client identity and documentation before approving payments.
- Ensure timely and secure execution of withdrawals via various payment methods (bank transfers, cards, e-wallets, etc.).
- Collaborate with the compliance team to flag and escalate any suspicious or irregular transactions.
- Liaise with PSPs (Payment Service Providers), banks, and internal teams to resolve payment-related issues.
- Maintain accurate transaction records and assist with reconciliation tasks
Requirements:
- Fluent English (both spoken and written) is mandatory.
- Previous experience in payments, finance operations, or back office—preferably in a forex, fintech, or financial services company
- Strong understanding of KYC, AML, and fraud prevention procedures.
- High attention to detail, accuracy, and accountability.
- Comfortable working in structured shifts
- Proficiency in payment platforms and CRM systems is a plus. Ability to work in rotating shifts and maintain consistency and performance across varying hours.
- No prior industry experience required
- Fluency in English
- Driven, proactive, and focused on how you can contribute
- EU-citizenship
Working hours:
- The working hours are shift hours: Monday to Friday 3pm – 3am shifts at the beginning, and 24/5 shifts on the long terms (onsite role).
To apply:
Please send your CV to StaffMatters at admin@smstaffmatters.com and mention that you are applying for the vacancy of Payment Specialist Withdrawal (shift hours) with reference number 3678.
Or you can apply directly through your candidate login by hitting the APPLY button.
