Our client in Limassol is a service company to several forex brands with different licenses, with their focus on payments. They are looking to recruit a sharp Payment Specialist Deposits with attention to detail. We are looking for a dedicated and energetic candidate to join their fast-paced operations team. This role is essential in supporting real-time deposit flows, maintaining seamless payment experiences for our clients, and collaborating with internal teams and PSPs to ensure optimal performance of all payment channels. It’s a startup company and a demanding environment, so they are looking for someone who is very dedicated and flexible, and wanting to make a success of the company.
Responsibilities:
- Monitor Real-Time Deposits: Actively track deposit activity and ensure successful processing across all payment methods.
- Client Payment Support: Provide timely and accurate updates to internal teams regarding the status of client payments and transaction issues.
- PSP Communication: Liaise directly with Payment Service Providers (PSPs) to address processing issues, escalations, and downtime notifications.
- Payment Method Management: Ensure all payment methods are functioning correctly. Report malfunctions, identify root causes, and coordinate solutions promptly.
- System Updates & Maintenance: Add, remove, or update payment methods in line with operational or technical changes, ensuring consistency across platforms.
- Technical Issue Reporting: Notify relevant teams of any disruptions or errors with payment providers, and follow up on resolution timelines.
- Proactive Issue Resolution: Anticipate problems before they impact clients and take immediate action to ensure continuous service availability.
Requirements:
- Fast responsiveness: Ability to analyse, respond, and escalate within seconds in high-pressure environments.
- Excellent communication skills in English—both written and verbal—with the ability to coordinate across departments and with external partners.
- Highly organized with strong attention to detail and the ability to multitask efficiently across multiple platforms.
- Energetic, proactive mindset with a solution-oriented approach to daily tasks.
- Previous experience in payments, financial operations, or PSP support is an advantage but not mandatory.
- Ability to work in rotating shifts and maintain consistency and performance across varying hours.
- No prior industry experience required
- Fluency in English
- Driven, proactive, and focused on how you can contribute
- EU-citizenship
Working hours:
- The working hours are shift hours: Monday to Friday 3pm – 3am shifts at the beginning, and 24/5 shifts on the long terms (onsite role).
To apply:
Please send your CV to StaffMatters at admin@smstaffmatters.com and mention that you are applying for the vacancy of Payment Specialist Deposits (shift hours) with reference number 3677.
Or you can apply directly through your candidate login by hitting the APPLY button.
