Our client an Airport Ground Services Company are currently looking to recruit a Passenger Service Agent for the Paphos airport who will be reporting directly to the Landside Manager
Employment Terms :
- Permanent, Full time for the summer months from April – November will be on a part-time basis for the other 4 months December – March with minimum 23 hours per week.
- Shift based with monthly roster
- 5 days per week with 2 OFF (Monday to Sunday)
- 1 weekend off every 5 weeks
- Working hours: 40 hours per week for summer and 36 hours per week for winter.
Salary & Benefits:
- Monthly gross salary for full-time: 1,312 Euros gross monthly
- Provision of 13th Salary
- Paid Overtime (1:1.5 if exceeding normal shift and 1:2 if an employee comes to work during day OFF)
- Double payment and extra day off if working on PH
Job Summary
To provide all necessary and required passenger/customer services as contracted by the customer to include but not be limited to reservations, ticketing, baggage processing, terminal/gate check-in, jet way operation, greeting arriving passengers, handling of VIPs, ensure fast and accurate handling of lost and found cases, provide special passenger assistance, handle customer complaints and other duties as assigned.
Job Responsibilities
- Greet and check-in passengers
- Inspect and verify all required passenger departure documentation
- Issue boarding passes as required
- Accept, weigh (as required) and tag passenger baggage
- Determine and assess additional baggage fees as required
- Assist in the processing, handling and escorting of Unaccompanied Minors (UM)
- Respond to passenger questions, concerns and/or complaints
- Prepare passengers for aircraft boarding at the direction of the flight crew
- Process and board passengers in the departure/gate area inspecting all required documentation
- Make public address announcements as required
- Operate jetway for aircraft arrival and departure
- Assist Ramp Service Agents to ensure that wheelchairs, strollers and gate checked bags (cleared through security) are made available for loading upon departure and delivery to passengers upon arrival.
- Comply with all federal, state, municipal, airport authority and carrier security requirements
- Operate equipment to include computer monitors and keyboards, carrier specific reservation/ ticketing software, baggage scales, ticket and baggage tag printing equipment, wheelchairs, public address systems, stair trucks
- Greet and assist passengers on flight arrival
- Direct passengers through Customs, Immigration, and Quarantine, as required
- Reschedule/ticket passengers affected by flight interruptions/cancellations
- Provide special assistance for VIP passengers as requested/directed
- Control of baggage delivery and quality measurements
- Handle cases of delayed, damaged, or lost baggage by initiating claims and coordinating with the airline.
- Coordination with Baggage Hall staff in cases of baggage delivery irregularities or special baggage delivery
- Follow up all pending cases and keep in constant contact with passengers
- Safeguard passenger’s property
- Proper use of Airline’s manual and documents
- Ensure fast delivery to passenger of lost property found items in coordination with the Aircraft Cleaning Team and according to airlines procedures
- Must comply with the company SOPs and policies
- Other duties as assigned
Qualifications and Competencies
- High School diploma or GED equivalent
- Customer service experience
- Microsoft Office knowledge
- Excellent Communication Skills (written and verbal) in English and Greek
- Additional languages desirable
- Problem-Solving and multitasking
- Team-player
- Able to function under stressful situations
- Ability to follow processes and procedures and apply flexible approach when required
- Flexible to work in various shifts (days, evening, nights, weekends, holidays)
- Must be able to work in inclement weather
Equal Employment Opportunity Statement
- The client is an an equal opportunity employer bases its hiring decisions on the business need and the best qualified candidates available and does not discriminate in its employment decisions on the basis of any protected category.
- Candidates who are offered employment may be subject to a criminal record and other background checks as permitted or required by company policy or applicable law.
To apply:
Please send your CV to StaffMatters at admin@smstaffmatters.com and mention that you are applying for the vacancy of with reference number Passenger Service Agent 4101.
Or you can apply directly through your candidate login by hitting the APPLY button.
