Our client, a Shipping Services Company in Limassol, is looking for a Maritime Technical Service Engineer who likes traveling. In this role the Engineer, you will get 1 - 2 months of training and travel to ports and install navigation systems on vessels. Engineers are always traveling to countries worldwide: Asia, Spain, Greece, Middle East, Africa, US, etc. We are looking for someone who can hit the ground running so it would need to be someone with experience. Specific training for our equipment will be provided
Responsibilities:
Comprehensive customer service and support (after-sales service)
Development of relationships with internal departments and external clients
Support of sales team
On-Call Service
Training of technical partners
Installation on board
Training of users
Preparation of installation plans
Handling technical reviews
Testing of equipment
Tier 1 and Tier 2 24/7 customer support
Meeting the personal KPI's
Acting in accordance with the organization's strategy and policies
Being a stimulating, cooperative and supportive team member and pro-actively contribute to the completion of the team's workload
Requirements:
Experience with NMEA is a must
Being familiar with all job-related processes as described in the Quality Management handbook
Reporting quality issues according to existing procedures to the Quality Management department Continuously assess job-related business and process risks as well as health and safety risks and report to higher management when appropriate
Experience in installing equipment would be a big plus
English, spoken and written.
Personal initiative and responsibility
Ability to work autonomously and self-reliant
Being stress-tolerant, performing steadily and effectively under time pressure
Reacting calmly towards customers under all circumstances.
Focused on continuous improvements and holds self and others accountable
Willing to learn and to travel a lot
To apply:
Please send your CV to StaffMatters at admin@smstaffmatters.com and mention that you are applying for the vacancy of Maritime Technical Service Engineer with reference number 91.
Or you can apply directly through your candidate login by hitting the APPLY button.