Our client is a leading international CySEC Licensed Forex Trading Company with offices in a number of locations worldwide and they are looking for a Junior IT Support Officer. We are seeking an enthusiastic University Graduate to join our IT team. This is a great opportunity for a graduate to learn in a versatile and dynamic fintech environment.
Responsibilities:
- Serving as the first point of contact for IT support within the organization
- Excellent use of Ticketing System by prioritizing urgent and on-urgent tasks
- Provide 1st line support to all users across the organization globally
- Installing, configuring, and maintaining software and hardware components of computer and network systems
- Diagnosing and troubleshooting software and hardware issues
- Repairing and replacing damaged computer and network components
- Ensuring the security of client and server computers by installing and upgrading antivirus and security software
- Supporting people whenever they encounter challenges with computers and network devices
- Maintaining and updating technical documentation regularly
- Testing new hardware and software before full-scale installation
- Provide IT support on small projects and office/desk moves
- Maintain asset registers for all IT Assets incl. telecoms enabling the tracking of all IT assets
Requirements:
- Bachelor’s degree in Computer Science or equivalent
- Excellent written and verbal English communication skills
- Strong interpersonal skills and ability to interact favorably with a wide variety of people
- Highly self-motivated with reasoning skills and willing to learn new technologies
- Knowledge of Windows 10 and 11
- Knowledge of Mac OS and Linux is a plus
- Knowledge of O365/Azure
- Knowledge of Antivirus Systems
- Knowledge of Networking
- Ability to quickly diagnose and fix problems
- Ability to articulate and maintain attention to technical details
- Ability to follow through and document issues as well as resolutions
- Ability to replace hardware of Desktops and Laptops
- Ability to set up Workstations and peripherals for new joiners
- Be able to work in a team-oriented, collaborative environment
- Ability to work on an On-Call Rota with the rest of the team
Working hours:
- The working hours are 8-9am start, with 5-6pm finish (flexible), Monday to Friday (1 day working from home after 3 month probation period)
To apply:
Please send your CV to StaffMatters at admin@smstaffmatters.com and mention that you are applying for the vacancy of Junior IT Support (Graduate) with reference number 1786.
Or you can apply directly through your candidate login by hitting the APPLY button.
