Our client is a fast-growing fintech and payment solutions company providing innovative financial services and digital payment solutions to clients globally and are currently looking to recruit a Junior Compliance & Customer Support Officer to join their team in Limassol.
This role is ideal for someone who is detail-oriented, enjoys helping customers, and is interested in building a career in Compliance, AML, and Financial Services.
Key Responsibilities
- Review customer onboarding applications (individuals and businesses).
- Perform KYC/KYB checks using SumSub and other compliance tools.
- Conduct customer due diligence and escalate higher-risk cases when required.
- Review customer documents and ensure they meet regulatory and internal requirements.
- Respond to customer inquiries via email, live chat, and support tickets.
- Assist customers with account verification and onboarding.
- Work closely with the Compliance, Operations, and Payments teams to resolve customer issues.
- Maintain accurate records and ensure all customer information is up to date.
- Contribute to delivering an outstanding customer experience while maintaining regulatory compliance.
Requirements
- Degree in Law, Finance, Business, Economics, or a related field is an advantage.
- Previous experience in Customer Support, Compliance, Banking, or Fintech is beneficial but not essential.
- Familiarity with KYC/AML principles is an advantage.
- Experience with SumSub or other identity verification platforms is a plus.
- Excellent written and verbal communication skills in English.
- Additional languages such as Portuguese, Spanish, or Greek are considered an advantage.
- Strong attention to detail, organizational skills, and the ability to multitask.
- Positive attitude, willingness to learn, and ability to work effectively in a team.
What We Offer
- Competitive salary of 2000 Euros gross monthly .
- Full training and ongoing professional development.
- Opportunity to build a career in Compliance and Financial Crime Prevention.
- Work with an international and fast-growing fintech company.
- Opportunities for career progression as the company continues to expand.
If you're looking to start or grow your career in fintech, compliance, and customer support, we'd love to hear from you.
To apply:
Please send your CV to StaffMatters at admin@smstaffmatters.com and mention that you are applying for the vacancy of Junior Compliance & Customer Support Officer with reference number 4393.
Or you can apply directly through your candidate login by hitting the APPLY button.
