Our client is an established and profitable online casino company facing the Asian market with an experienced leadership team who have spun out from major household gambling operators. They are looking for a Japanese-speaking VIP Account Manager for their office in Limassol to deliver the very best in customer service for our high-end players, create a community and offer a feel of belonging to these players. The VIP Account Manager will be the person responsible for key VIP players' revenues and will be their main point of contact. The role also contributes to the assistance of the Operations team in the retention and reactivation of high-end Japanese players. The role will predominantly focus on continuous communication with high-end players via a number of channels, mainly phone call and email.
Responsibilities:
Manage the relationship with VIP players on a daily basis
Monitor activity and actively manage a portfolio of High rollers players
Taking calls and emails from players in order to build long lasting relationships and assume ownership of the resolution of issues these players may have
Making promotional and relationship building calls to players
Communicate and offer discretionary bonus and gift to players based on their activity
Use data available to produce relevant actions targeting of lapsing players, building player engagement and frequency
Manage gifts and rewards for VIPs on special occasions, birthdays and anniversaries
Using IT systems to credit and record player bonuses
Use IT systems to deliver effective promotional campaigns
Meet targets against productivity, quality and KPI delivery
Increase player satisfaction, limit attrition and increase activity
Requirements:
Native Japanese speakers
Sales experience and/or mindset is mandatory
Igaming experience is a huge advantage but not mandatory
Excellent customer service skills
Proficient in Microsoft Office applications particularly Excel
Outgoing personality with a can do attitude
Comfortable talking to customers on the phone with a sales attitude
Excellent time management and organisational skills
Excellent communication and interpersonal skills
Fluency in English
Eu-citizenship
We offer:
The company is offering a salary of 25 -35K EUR gross per annum + 27 days leave a year (not 20), mobile phone covered up to 50Eur a month, breakfast Tuesdays, Lunch Fridays, health cover (standard state + private scheme)
To apply:
Please send your CV to StaffMatters at admin@smstaffmatters.com and mention that you are applying for the vacancy of Japanese-speaking VIP Account Manager with reference number 347.
Or you can apply directly through your candidate login by hitting the APPLY button.