Our client is an established and profitable online casino company facing the Asian market with an experienced leadership team who have spun out from major household gambling operators. The role involves making outbound calls to players. You will be responsible for the personalized marketing activities during the customer journey for existing Japanese customers.
We are looking for a person who has sales 'in their blood'. No matter the industry, the CV should promise a charisma in selling and enjoying to meet sales targets. Junior candidates can be considered too. The location can be either Limassol, Cyprus, or Malta.
Responsibilities:
Making outbound calls on daily basis to existing players (welcome calls, courtesy calls, reactivation calls, survey etc)
Performing customer satisfaction surveys as well as offering incentives and promotions in order to reactivate lapsed or dormant accounts.
Contact VIP players
Keeping a record of your activates and results, providing reports of this to the line manager.
Retention - continuous relationship management and cooperation with existing clients
Assisting the customer service team when needed, answering inbound calls, emails and live chats.
Keep up to date with new information/policies
Collaborate with our Fraud and payments team in customer queries
Collaborate with our CRM team
Supporting and guiding customers with all requests and escalating and following up where necessary.
Requirements:
Excellent written and spoken skills in both Japanese and English. Native Japanese speaker is a must.
Comfortable doing sales calls
You have a positive and a can-do attitude with a flexible approach
Experience within the online gaming industry will be considered an advantage
You have an interest in iGaming and eager to learn more
A team player that can work independently
Previous experience in an outbound and/or sales role with calls involved a big plus
Good communication
Computer literate (Excel, Word, Email etc)
Ability to work in a fast pace while multitasking
What do they offer:
Good market rate remuneration package and bonus system
Relocation package - accommodation and flights
We help you getting your working permit in Cyprus
Learning and Career Development opportunities within quickly growing start-up company
Very modern and cosy office space you will love
Private Health package
Laptop
Mobile plan paid up to 50€/month
Lots of social and team building events, summer boat parties etc
Fully stocked bistro with never ending coffee, fruits, sweets and juices as well as Monday team breakfast, Friday team lunch provided by company
Salary:
The company is offering a salary of 26,000 EUR basic salary plus 4,000 EUR bonus paid out in quarterly increments based on performance KPIs. So, in total up to 30,000 EUR annually + 27 days leave a year (not 20), breakfast Tuesdays, Lunch Fridays, health cover (standard state + private scheme)
Working hours:
You can start as early as 08:00 and latest 10:00 Cyprus time. 9 hour shifts with a lunch break of an hour currently. They work shifts that rotate Monday to Sunday with always 2 days off per week. They always try to accommodate individual needs in terms of hours and shifts but only if it is fair for all. Hence some people are doing more morning shifts while others are later.
To apply:
Please send your CV to StaffMatters at admin@smstaffmatters.com and mention that you are applying for the vacancy of Japanese-speaking Outbound Call Agent with reference number 262.
Or you can apply directly through your candidate login by hitting the APPLY button.