Our client is a global leading provider of digital asset solutions and services. For their office in Nicosia, they are looking for an IT Technician & Client Support Specialist who will provide support and operate several duties related to end-users' IT and client environments.
Responsibilities:
- Corporate IT support & management :
- Deployment of end-user hardware and software using supplied installation instructions and tools, including handover to end-users
- Follow up of end-user equipment lifecycle from procurement to disposal
- Identification, recording, categorization, investigation and prioritization of incidents and requests related to end-users' environment
- Support IT-related tasks
- Administration, maintenance and improvements of corporate applications
- Administration of corporate IT infrastructure (Local Network, Printers, Small Devices)
- Access right management
- Client-facing L1 support :
- Act as first point of contact for external clients raising support requests, via ticketing system, email and phone
- Triage, log, categorize and prioritize incoming client tickets according to severity and SLA commitments
- Provide first-line diagnosis and resolution for common client-reported issues; escalate unresolved cases to L2/L3 teams with clear documentation
- Track ticket status and ensure timely follow-up and communication with clients until resolution
- Contribute to and maintain client-facing knowledge base articles and FAQs to reduce recurring tickets
- Monitor support queues and flag recurring issues or trends to internal stakeholders
Requirements:
- Bachelor’s degree in computer science or equivalent
- At least 3 years of experience in similar functions
- Linux mac and windows as workstation
- Azure administration including (SharePoint, Intune, Windows defender)
- Python scripting including ansible playbook
- Proficient with IT security best practices in banking environment
- Go programming language a plus
- HTML, JavaScript, CSS knowledge a plus
- Fluent in English is a must and fluent Greek skills are preferred
- Located in Cyprus
Working Hours:
The working hours are flexible office hours (hybrid role: 3 days from the office, 2 days from home)
To apply:
Please send your CV to StaffMatters at admin@smstaffmatters.com and mention that you are applying for the vacancy of IT Technician & Client Support Specialist (hybrid) with reference number 4421.
Or you can apply directly through your candidate login by hitting the APPLY button.
