Our client, an FX Trading Company, based in Limassol, is looking for an IT Technician/Helpdesk to join their team.
Responsibilities:
- Troubleshooting of routine hardware and software issues handled courteously and expeditiously.
- Updating and keeping our inventory accurate.
- Assisting staff that is highly mobile and could be working out of many locations such as the office, the airport, their home, or various client sites.
- Documenting, tracking, and monitoring all work item and resolution activity in the tracking system to ensure a timely resolution.
- Escalating issues of higher complexity to Tier 2 specialists when appropriate.
- Participating in team projects that enhance the quality of service.
- Supporting various devices such as laptops, tablets, and mobile phones running operating systems such as Windows, and Mac OS.
- Searching online for possible solutions when they aren’t documented in our knowledgebase and creating and updating knowledge articles in the IT Knowledgebase.
- Other IT-related functions and projects as requested that are not limited to daily IT support.
Requirements:
Professional experience and Education:
- At least 2 years experience in a customer-focused role
- Associate and/or Bachelor’s degree or certificate program
Technical Skills:
- Solid understanding of PCs, tablets, mobile phones, peripherals, and various operating systems including but not limited to Windows, Apple iOS, and Android.
- General understanding of Active Directory, SharePoint, VPN, and remote access clients, printers, and other peripherals.
Work style:
- Excellent verbal and written communication skills with technical, and non-technical staff, and end-users.
- Excellent customer service, including empathic listening skills.
- Solid self-starter with the ability to work in a team environment.
- Excellent follow-up skills to see tasks through to resolution, and communicate problem status to end users such as notification of completion, notification of delay, and rationale.
- Excellent organizational skills, prioritizing and managing multiple tasks.
- Solid ability to offer and accept feedback and constructive suggestions.
Working Hours:
- Monday – Friday 9am – 6pm (on call if required)
Benefits:
- The company is offering a salary of 1500 – 1800 Euros gross per month based on qualifications, skills and experience.
To apply:
Please send your CV to StaffMatters at admin@smstaffmatters.com and mention that you are applying for the vacancy of IT Technician / Helpdesk with reference number 2423.
Or you can apply directly through your candidate login by hitting the APPLY button.
