Our client, a leading provider of online foreign exchange (forex) trading, CFD trading and spread betting, is looking for a German-speaking Sales Associate who will provide high quality general sales administration duties.
Responsibilities:
- General sales administration duties
- Presenting our trading platform and introducing leads into the world of online trading of Forex and CFD's
- Translation of written materials, including those related to topics in the financial sector such as marketing, sales, business operations, finance, law, etc.
- Provide our clients with best-in-class service on phone, chats and email
- Intelligently articulate financial and market-related concepts
- Go beyond customer service i.e. skillfully probe for, listen and understand clients' needs to provide resources and solutions to improve their trading experience and results
- Consistently take initiative to learn about the markets, FX industry and new company platforms and products such as the companies Trading Station, Meta Trader 4 or the latest iPhone, iPad release
- Be a team player and proactively collaborate with the Financial Services Team to manage time, resources, volume and client feedback
- Consistently achieve specific deposit, retention and customer satisfaction benchmarks
- Act upon constructive criticism to improve on-desk client conversations and to build on personal and department-wide performance figures
Requirements:
- A recent Bachelor’s degree or be an undergraduate
- Strong writing skills and can speak fluently, persuasively, and clearly in German & English
- A high level of computer literacy i.e., Microsoft Word, Excel, PowerPoint, Databases/CRM's
- Strong written and verbal communication skills
- An excellent attention to detail
- The ability to think quickly and problem-solve in real-time
- A personable, customer-focused manner
Desirable:
- Basic technical knowledge and experience in financial markets
- Some previous work experience
To apply:
Please send your CV to StaffMatters at admin@smstaffmatters.com and mention that you are applying for the vacancy of German-speaking Sales Associate with reference number 917.
Or you can apply directly through your candidate login by hitting the APPLY button.
