German-speaking Junior Complaints Officer - Limassol

  • Location:

    Cyprus, Limassol

  • Discipline:

    Customer Service

  • Job type:

    Permanent

  • Benefits:

    Salary of up to 1,300 – 1,500 Euros gross per month based on skills and experience + medical insurance

  • Published:

    2023-01-04

  • Expiry date:

    2023-04-04

Our client, a Compliance Services Company to the forex industry in Limassol, is looking for a German-speaking Junior Complaints Officer. This service provider is supporting a number of brands. 

Responsibilities:

  • Managing complaints in accordance with regulatory guidelines and complaints handling policy of the Company
  • Responsible for handling, investigating and resolving customers’ complaints within given timeframes
  • Obtaining necessary information/updates from other departments regarding the resolution of the complaints
  • Presenting detailed summaries of complaints to the Head of the Department as well as to the Management
  • Negotiating suitable resolutions to complaints with customers
  • Ensuring that a written official reply is provided to the complainant on company’s decisions and findings
  • Providing complaints-related reports as requested.

Requirements:

  • Previous experience in handling Complaints in the Financial Industry will be considered as an advantage
  • University or College Degree in Law
  • Fluency in English and German Languages
  • Excellent judgment and detailed oriented
  • Ability in delivering solutions quickly, efficiently and with accuracy
  • Good communication and interpersonal skills
  • Ability to work well under pressure.

Working hours:

The working hours are Monday to Thursday 09:00 – 18:00 and Friday 09:00 – 15:00 (Monday to Thursday 8:30 – 17:00 with 30 minutes break and Friday 9:00 – 15:00 with 30 minutes break is to be discussed

To apply:

Please send your CV to StaffMatters at admin@smstaffmatters.com and mention that you are applying for the vacancy of German-speaking Junior Complaints Officer with reference number 1052.
Or you can apply directly through your candidate login by hitting the APPLY button.