For a client of ours who is a Legal Corporate & Fiduciary Company working closely within the FX sector in Limassol they are looking for a German-speaking Client Relations Officer to join their growing company and team.
The Company is providing support in legal, corporate, compliance, and risk management services. By offering administrative legal support, entity formation, compliance program implementation, and operational risk advisory, the Company enables clients to navigate complex regulatory environments with greater confidence and efficiency.
Duties & Responsibilities:
- Responsible for handling, investigating, and resolving customers complaints within given timeframes through various mediums including telephone and email.
- Obtaining necessary information/updates from other departments regarding the resolution of the complaints.
- Presenting detailed summaries of complaints to the Head of Department.
- Negotiating suitable resolutions to complaints with clients.
- Ensuring that all formal replies are provided accordingly depending on the task.
- Providing complaints-related reports as requested.
- Ensuring tickets and data capturing is accurate and timeous.
- Perform any other related duties as assigned.
Requirements:
- BSc Degree at any related field.
- Languages: Fluency in German a must.
- Skilled in problem solving, punctuality, and ability to work under pressure.
- Experience with ticketing systems and CRM.
- 3 years of experience in the Forex industry will be considered an advantage.
- Previous experience as account managers, support agents, Back Office, Compliance.
- Excellent knowledge of Microsoft Office (Excel, Word)
- Fluent in English (Verbal and Written)
- Ability to handle large amounts of data.
- Attention to details & ability to follow procedures.
Benefits:
- Attractive remuneration package according to qualifications and experience.
- Private Medical Insurance after completion of the first 3 months of employment.
- Discretionary performance bonus and annual salary review.
- Employee Referral Bonus.
- 21 days of Annual Leave.
- 5 days of Paid Sick Leave.
- Corporate discounts.
- Free snacks and beverages daily, complimentary lunch on Fridays and sweet Mondays’ brunch to seize the week.
- Amazing Opportunities for career advancement vertically and horizontally.
- Magnificent Corporate Events and Team building activities.
To apply:
Please send your CV to StaffMatters at admin@smstaffmatters.com and mention that you are applying for the vacancy of German-speaking Client Relations Officer with reference number 3876.
Or you can apply directly through your candidate login by hitting the APPLY button.
