Dutch-speaking Retention Officer (remote) - Limassol

  • Location:

    Cyprus, Limassol

  • Discipline:

    Forex

  • Job type:

    Permanent

  • Benefits:

    Basic salary of 3,000 - 4,000 Euros gross per month, dependent on skills and experience + commissions + rev shares (you

  • Published:

    13-05-2024

  • Expiry date:

    24-07-2024

  • Reference:

    2451

Sorry, this advert is now closed. Click here to view our live vacancies.

Our client is an Introducing broker in Limassol. The company is giving education about forex, making strategies and giving signals. They are looking for a native Dutch-speaking Retention Officer. Their approach is customer service oriented (so no aggressive retention style). We are looking for someone for long-term commitment.  This job can be done at the office in Limassol or fully remotely. 

Responsibilities:

  • Cultivate relationship with existing clients
  • Increase the number of deposits
  • Engage with clients through various channels, including phone calls, emails, and live chat, to initiate and maintain meaningful retention
  • Actively listen to clients' objections and concerns, and address them in a constructive and persuasive manner to overcome barriers and move the sales process forward
  • Communicate marketing promotions to clients
  • Meet personal and team targets
  • Utilize CRM and sales tools to accurately track and manage the clients, opportunities, and customer interactions
  • Execution of Retention Strategy
  • Manage client satisfaction through proactive support, training, and incentive offerings, ensuring that clients have access to up-to-date information

Requirements:

  • Native Dutch speaker
  • At least 2 – 5 years’ experience within a similar role within the FX industry is a must
  • Stable career background
  • Good communication, presentation and negotiating skills
  • The ability to work quickly, under pressure and to deadlines
  • The ability to work to a high degree of accuracy
  • Able to work on own initiative and a good team player
  • High level of self-motivation
  • Excellent organizational skills
  • Good analytical skills
  • Good time management
  • EU working Permit

Salary: 

  • My client is offering a basic salary of 3,000 - 4,000 Euros gross per month, dependent on skills and experience + commissions + rev shares (you can make 20,000 - 50,000 Euros gross per month in total)

Working hours:

  • The working hours are 9am – 9pm (flexible, 8 hours per day), Monday to Friday

To apply:

Please send your CV to StaffMatters at admin@smstaffmatters.com and mention that you are applying for the vacancy of Dutch-speaking Retention Officer (remote) with reference number 2451.
Or you can apply directly through your candidate login by hitting the APPLY button.