Our client, a Marine Services Company in Limassol, is looking for a Customer Support Officer.
Responsibilities:
- Receive enquires from the customer through various media including fax, email and letter, or B2B for staff
- Process these, from the enquiries stage to the invoice stage where applicable, including regular follow up and reminders
- Coordinate the Principal, Supplier, Customer, forwarding agents interaction through all of the sales processes including but not limited to enquiry, quotation, order receipt & acknowledgement
- Request for readiness, dispatch, freight tracking, documentation legalization, invoicing, etc. (where applicable)
- Creation and control of all manual and electronic filing systems for customer sales cases and all relevant office paperwork
- To order from the receptionist general office supplies, printing supplies (ie Envelopes etc.), Stationary, etc.
- To back-up other colleagues within the same department in case of absence and ensure smooth flow of operations
- Respond to customer and suppliers’ general inquiries as necessary and coordinate with the Operations Manager, Sales Manager or General Manager
- Maintain the most efficient implementation of the ISO 9001 system, the Environmental, and the Health & Safety procedures of the company.
Requirements:
- Experience in the maritime industry in procurement for 2-3 years or qualification / education in shipping is a must
- School Diploma (Apolitirion)
- College or University Degree is a plus
- Other Certificates (type writing, languages, etc)
- Fluency in English
- Self-sufficient and happy working alone
- Self-motivated
- Excellent telephone manners
- Good working knowledge of word and excel.
- Numerate.
- Presentable and personable
- Good organisational skills
- Reliable and conscientious
- Good sense of humour
- Located in Limassol
- EU-citizenship
Salary:
- The company is offering a salary of 1,500 – 1,700 Euros gross x 14 salaries plus provident fund 3% after probation + 85 euro coffee shop allowance, top up of maternity and paternity leave to 100%, half day leave on BD and 20 days leave year 1 and then 21 after year 1
Working hours:
- The working hours are 8 am to 6 pm and lunch break between 1pm and 3 pm, Monday - Friday (100% from office)
To apply:
Please send your CV to StaffMatters at admin@smstaffmatters.com and mention that you are applying for the vacancy of Customer Support Officer with reference number 1299.
Or you can apply directly through your candidate login by hitting the APPLY button.
