Customer Support & Sales Executive - Limassol

  • Location:

    Cyprus, Limassol

  • Discipline:

    Forex

  • Job type:

    Permanent

  • Published:

    16-01-2024

  • Expiry date:

    16-04-2024

  • Reference:

    2073

Our client, a global award-winning online FX & CFD trading company, is currently looking to hire an experienced English Customer Support & Sales Executive to join their office in Limassol.

Responsibilities:

  • Responding to client queries relating to account management
  • Provide client support including technical, operational and basic trading
  • Responding to incoming inquiries from clients via email, live chat and telephone in a timely and professional manner
  • Promoting products and services to clients and optimizing customers' satisfaction
  • Client relationship management
  • Assisting in the implementation of new procedures and processes
  • Adhere to revisions to existing compliance practices and procedures
  • Co-operation and participation with ongoing training program
  • Interacting with other departments as necessary to meet client's needs
  • Maintaining professionalism at all instances

Requirements:

  • Fluency in English
  • Previous experience in a Customer Support role in FX will be considered an advantage
  • Attention to details and quality of work
  • Educated to a degree level
  • Client facing experience, preferably in a finance-related role
  • Genuine interest in financial markets
  • Experience using MT4 and MT5 platforms (basic trading knowledge an advantage, but not necessary)
  • Basic IT troubleshooting skills
  • Ability to perform in a fast-paced environment

To apply:

Please send your CV to StaffMatters at admin@smstaffmatters.com and mention that you are applying for the vacancy of Customer Support & Sales Executive with reference number 2073.
Or you can apply directly through your candidate login by hitting the APPLY button.