Our client, a global award-winning online FX & CFD trading company, is currently looking to hire an experienced English Customer Support & Sales Executive to join their office in Limassol.
Responsibilities:
- Responding to client queries relating to account management
- Provide client support including technical, operational and basic trading
- Responding to incoming inquiries from clients via email, live chat and telephone in a timely and professional manner
- Promoting products and services to clients and optimizing customers' satisfaction
- Client relationship management
- Assisting in the implementation of new procedures and processes
- Adhere to revisions to existing compliance practices and procedures
- Co-operation and participation with ongoing training program
- Interacting with other departments as necessary to meet client's needs
- Maintaining professionalism at all instances
Requirements:
- Fluency in English
- Previous experience in a Customer Support role in FX will be considered an advantage
- Attention to details and quality of work
- Educated to a degree level
- Client facing experience, preferably in a finance-related role
- Genuine interest in financial markets
- Experience using MT4 and MT5 platforms (basic trading knowledge an advantage, but not necessary)
- Basic IT troubleshooting skills
- Ability to perform in a fast-paced environment
To apply:
Please send your CV to StaffMatters at admin@smstaffmatters.com and mention that you are applying for the vacancy of Customer Support & Sales Executive with reference number 2073.
Or you can apply directly through your candidate login by hitting the APPLY button.
