Our client is a Fintech Company specializing in payments in Paphos with over 15 years’ experience and they are looking for an experienced Customer Success Executive with experience in a B2B company.This is a cross-functional role and interfaces with sales, business care, user experience, accounting. We are looking for someone technical, detail-oriented, bright, and energetic who can effectively communicate with clients and provide excellent service. You will be the main client point of contact for our global clients post-implementation through ongoing project management with clients.
Responsibilities:
- Manage a portfolio of global clients from onboarding to ongoing, building excellent client relationships, developing revenue growth
- Become a product expert, advising clients in product best practices and optimal technical solutions, tailoring our product suite to each use case
- Perform 1st level support and triage of client technical issues and create detailed tickets outlining reported problems
- Deeply understand client business goals and KPIs
- Become a trusted advisor, providing business insights, create strategies & sharing best practices to encourage growth and continuous improvement
- Interact with Sales, Accounting, Risk, and QA, championing and prioritizing clients' needs and requests
- Own and manage day-to-day communication and build value-add partnerships with clients
- Project manage client implementations for various product offerings
- Identifying upsell opportunities and renewal strategies
Requirements:
- 2+ years working in SaaS and/or a B2B business
- Responsible, highly attentive project manager, with superb people & communication skills, customer focus on finding solutions in complex processes
- Analytical & KPI driven with a basic understanding of client-server side technologies
- Team player with a positive attitude and a self-starter flair (Dynamic environment)
- Near native / fluent English speaker, additional languages are a plus
- Experience working with payment companies, fintech, e-commerce players and/or international clients is a plus
- Proficiency in CRM tools such as Salesforce is a plus
- Background in account development, corporate account’s relationship management, market research and identification of value proposition is a plus
- EU-citizenship
What we offer:
- Competitive salary with great benefits and perks
- 21 days annual leave
- Recreational and team-building activities including holiday celebrations
- Fully stocked kitchen with snacks, goodies and beverages
- Fully flexible working hours
- Office gym
- A growing company with continuous development opportunities
Working hours:
- The working hours are 8 hours a day. Monday – Friday (no hybrid or remote).
To apply:
Please send your CV to StaffMatters at admin@smstaffmatters.com and mention that you are applying for the vacancy of Customer Success Executive with reference number 1657.
Or you can apply directly through your candidate login by hitting the APPLY button.
