Our client is a Payment Service Provider in Limassol looking for a Customer Success Associate. The candidate will be responsible for building long-term customer relationships.
Responsibilities:
- Establish and maintain a professional relationship with Merchants, being their main point of contact within the Company.
- Understand Clients' business objectives and tailor our payment solutions to meet their specific needs ensuring a high level of service is delivered to the Client.
- Collaborate with Sales and Onboarding Teams to ensure the complete set up of Merchant accounts in accordance with business agreements and Company standards.
- Provide comprehensive training, updates and changes to Merchants on our payment services and features.
- Monitor the performance of existing merchants by analysing the financial data and assist in improving and optimisng their payments.
- Keep regular communication with merchants on an ongoing basis.
- Proactively monitor client accounts and payment activity to identify and address potential issues.
- Respond to Client enquiries and provide effective solutions in a timely manner.
- Identify opportunities for upselling additional services or features that align with Client goals.
- Provide Clients with regular reports on payment activity and performance metrics.
Qualifications:
- A minimum of 2 year’s experience within the Payment Industry
- Fluent English speaker. With any other languages considered advantageous.
- Excellent communication and interpersonal skills.
- Ability to work independently and collaboratively in a fast-paced environment
Working hours:
- The working hours are 9am-5.30pm with 30 minutes break (100% onsite job)
To apply:
Please send your CV to StaffMatters at admin@smstaffmatters.com and mention that you are applying for the vacancy of Customer Success Associate with reference number 3370.
Or you can apply directly through your candidate login by hitting the APPLY button.
