Our client, a Fintech Company in Larnaca is looking for a Control Desk Specialist for ensuring operational compliance, monitoring trading activity, and supporting internal stakeholders.
Responsibilities:
- Monitor dashboards for technical and financial anomalies using internal tools;
- Oversee trading activity to ensure alignment with company policies and compliance standards;
- Track billing system activity, including deposits and withdrawals, and flag irregularities;
- Prepare internal reports and escalate cases to the Team Lead, Chief Compliance Officer, and relevant departments;
- Communicate with technical teams and exchange representatives to resolve issues in real-time;
- Respond to customer inquiries via email (only), ensuring timely and professional resolution;
- Collaborate with cross-functional teams to maintain platform reliability and compliance.
Requirements:
- Willingness to work onsite in our Larnaca office (mandatory);
- Fluency in spoken and written English;
- Previous experience working night shifts (required);
- Background in prediction markets, event contracts, sporting events, or financial markets, including options and derivatives;
- At least 2 years experience in Forex, trading, or financial markets;
- Strong attention to detail and ability to work under pressure;
- Experience in customer service or client-facing roles is a plus;
- Interest in finance, trading, or fintech is a plus;
- High stress tolerance, responsibility, and ability to act independently.
Working hours:
- The working hours are a variation of the following (rotating weekly):
- 0:00-8:30am
- 8:00am-4:30pm
- 11:00am-7:30pm
- 2:00pm-10:30pm
- 4:00pm-0:30am
- 8:00pm-4:30am
- This is an onsite role
To apply:
Please send your CV to StaffMatters at admin@smstaffmatters.com and mention that you are applying for the vacancy of Control Desk Specialist with reference number 3753.
Or you can apply directly through your candidate login by hitting the APPLY button.
