Our client, a leading financial services consultancy group, is looking to recruit a Client Services Support Specialist/Financial Technology to work from their offices in Nicosia.
Responsibilities:
- Providing 1st level support on customer enquiries on company’s products and services via telephone, web calls or email.
- Liaising with other departments and routing tasks to them to solve customer enquiries that require further investigation.
- Developing and maintaining excellent relationships with existing and prospect clients.
- Identifying and assessing customer’s needs to achieve satisfaction.
- Ensuring that high level service is always provided to customers.
- Representing the company in a professional manner at all times.
- Following standard processes and procedures and completing any other duties in coordination with the head of the department.
Requirements:
- University or College degree in Finance, Business Administration, Technology, or any other related field.
- Excellent command of the English and Greek languages, both verbal and written.
- Computer literacy and knowledge of Microsoft Office.
- Excellent analytical and numerical skills.
- Dynamism and ability to deliver results in a timely manner.
- Excellent problem-solving skills.
- Customer service mindset.
- Team spirit with strong relationship-building and interpersonal skills.
Working hours:
- The working hours are Monday – Friday, 09:00 – 18:00 with 1 hour lunch break. There is flexibility regarding starting times from 08:30 – 09:30 and finish work accordingly.
- Afternoon off on Fridays or Wednesdays (to be agreed with Manager)
- Working from home 1-2 times per week depending on workload.
To apply:
Please send your CV to StaffMatters at admin@smstaffmatters.com and mention that you are applying for the vacancy of Client Services Support Specialist/Financial Technology with reference number 2782.
Or you can apply directly through your candidate login by hitting the APPLY button.
