Our client is a leading international CySec Licensed Forex Trading Company with offices in a number of locations worldwide. They are looking to hire a Chinese-speaking VIP Client Relationship Manager. This is an exciting opportunity to join a dynamic Retention team with fantastic training and learning opportunities. Responsible for effectively leading the Client Retention function by designing and implementing processes and systems that extend the client life cycle, improve the Clients' life time value and improve their satisfaction.
Responsibilities:
To proactively the Company's products in order to meet established marketing plan goals and annual sales revenue
To assist in the formation of a comprehensive client retention strategy
Create client loyalty programs that generate improved client retention and improve KPIs
Design and implement client reactivation campaigns
To continuously assess the performance of retention tools, design new tools and implement them
To provide training to clients on the use of the Company's products and platforms
To keep up to date with market information and monitor trends in all major instruments
Requirements:
Degree or equivalent (Business, Marketing or related)
Excellent Computer skills - Microsoft Office (Intermediate Level)
At least 3-5 years' experience in a similar role
Excellent numerical/mathematical abilities
Very good understanding of technical/fundamental analysis
Must be able to adopt sales techniques (previous sales experience is desirable)
Excellent marketing and promotional background
Excellent oral and written communication skills
Native Chinese plus fluent in English
Working hours:
Rotational shift schedule which may include overtime/weekends
The company is offering a competitive salary based on qualifications, skills and experience including an excellent benefits package including:
After completion of 6 months of service with the company, you will qualify for the following benefits:
Fully paid Medical Insurance for the employee
Medical Insurance for your immediate family
Life Insurance for the employee
Provident Fund
To apply:
Please send your CV to StaffMatters at admin@smstaffmatters.com and mention that you are applying for the vacancy of Chinese-speaking VIP Client Relationship Manager with reference number 001.
Or you can apply directly through your candidate login by hitting the APPLY button.