Our client, a global award-winning online FX & CFD trading company, is currently looking to hire an experienced Chinese Customer Support & Sales Executive to join their office in Limassol.
Responsibilities:
Responding to client queries relating to account management
Provide client support including technical, operational and basic trading
Responding to incoming inquiries from clients via email, live chat and telephone in a timely and professional manner
Promoting products and services to clients and optimizing customers' satisfaction
Client relationship management
Assisting in the implementation of new procedures and processes
Adhere to revisions to existing compliance practices and procedures
Co-operation and participation with ongoing training program
Interacting with other departments as necessary to meet client's needs
Maintaining professionalism at all instances
Requirements:
Fluency in Chinese and English
Previous experience in a Customer Support role in FX will be considered an advantage
Attention to details and quality of work
Educated to a degree level
Client facing experience, preferably in a finance-related role
Genuine interest in financial markets
Experience using MT4 and MT5 platforms (basic trading knowledge an advantage, but not necessary)
Basic IT troubleshooting skills
Ability to perform in a fast-paced environment
To apply:
Please send your CV to StaffMatters at admin@smstaffmatters.com and mention that you are applying for the vacancy of Chinese Customer Support & Sales Executive with reference number 275.
Or you can apply directly through your candidate login by hitting the APPLY button.