This International Fintech Electronic Money (EMI) Company in Limassol is looking for an Account Manager who will be responsible for overseeing the entire client journey, from onboarding to retention and loyalty, ensuring a high-quality customer experience that aligns with our business goals and regulatory requirements
Responsibilities:
- Strong knowledge of the financial markets and merchant payment processing;
- Ensuring excellent customer experience in all processes from onboarding to operations;
- Collaborate with marketing, and support teams to ensure a cohesive client experience and address client needs effectively;
- Provide Clients with the updates on the services provided by the company (changes in the existing payment channels or rates, new payment channels and services);
- Provide training and guides to the clients (product training, updates in the company services and tools);
- Monitor and report on client lifecycle metrics, providing insights and recommendations to senior management;
- Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis;
- Responsible for working with the Sales team to onboard and integrate new clients and developing existing client relationships
Requirements:
- A minimum of 3 years experience in Account Management or relevant position is required;
- Exceptional verbal and written communication skills in English are required; Additional languages are a plus
- Experience in the banking sector (not forex) is a must
- Attention to detail and quality of work;
- Excellent listening, negotiation, and presentation skills
- Experience in customer support, ideally, but not limited to the banking or corporate services industry;
- Ability to work independently, and possess strong organizational, time management, and communication skills;
- Customer service-oriented, professional and resourceful
- Proven ability to tactfully handle customer inquiries and negotiations
- European citizenship
Working hours:
- The working hours are 09:00/09:30 – 18:00/18:30, Monday - Friday
To apply:
Please send your CV to StaffMatters at admin@smstaffmatters.com and mention that you are applying for the vacancy of Account Manager with reference number 2226.
Or you can apply directly through your candidate login by hitting the APPLY button.
