Our client is a Fintech Company specializing in payments in Paphos with over 15 years’ experience and they are looking for an experienced Account Manager with experience in a B2B company.
As an Account Manager specializing in client relationship cultivation and opportunity exploration within our existing accounts, you will play a pivotal role in our team. Your experience in B2B interactions will be your foundation for success. Your interactions will primarily involve collaborating with our sales, business care, user experience, and accounting teams. We are looking for an individual who is technically adept, detail-oriented, bright, and capable of energetically fostering client relationships and delivering exceptional service. In this role, you will take on the crucial responsibility of serving as the primary client liaison, meticulously managing ongoing project interactions, and ensuring the continued satisfaction of our valued global clientele following successful implementation.
The role involves managing client accounts, resolving non-technical issues or requests, liaising with the development department, and more. It does not engage in hard sales tactics. Instead, we are in search of individuals who excel at nurturing and maintaining positive client relationships in a B2B context.
Responsibilities:
- Oversee a global client portfolio, from onboarding to ongoing interactions, cultivating robust client relationships. Drive revenue growth by leveraging client engagements to develop new avenues of business.
- Cultivate expertise in our product offerings, offering clients advice on optimal technical solutions and best practices, aligning our product suite with their unique use cases.
- Provide tailored solutions by customizing our product suite to cater to specific client requirements.
- Deliver first-level support and effectively triage client technical issues, meticulously documenting reported problems.
- Thoroughly understand client business objectives and key performance indicators (KPIs).
- Establish trust as a valued consultant, offering actionable business insights, devising strategies, and sharing best practices to fuel growth and continuous improvement.
- Collaborate seamlessly with Sales, Accounting, Risk, and QA departments, prioritizing and championing clients' needs and requests.
- Assume ownership of day-to-day communication, fostering value-added partnerships with clients.
- Efficiently manage client implementations for diverse product offerings.
- Identify opportunities for upselling and craft renewal strategies to ensure enduring client satisfaction.
Requirements:
- Minimum of 2 years' experience in SaaS and/or B2B environments.
- Diligent project manager with a strong sense of responsibility, exceptional interpersonal skills, and a customer-centric approach, adept at navigating intricate processes.
- Analytical and driven by KPIs, possessing a fundamental grasp of both client and server-side technologies.
- Collaborative team player with a positive mindset, demonstrating self-initiative in a dynamic setting.
- Fluent or near-native English speaker; proficiency in additional languages is a distinct advantage.
- EU-citizenship
Nice to Have:
- Prior engagement with payment companies, fintech, e-commerce enterprises, and/or international clientele.
- Proficiency in CRM tools, including Salesforce.
- Background in account development, managing corporate account relationships, conducting market research, and identifying value propositions.
What we offer:
- Competitive salary with great benefits and perks
- 21 days annual leave
- Recreational and team-building activities including holiday celebrations
- Fully stocked kitchen with snacks, goodies and beverages
- Fully flexible working hours
- Office gym
- A growing company with continuous development opportunities
Working hours:
- The working hours are 8 hours a day. Monday – Friday (no hybrid or remote).
To apply:
Please send your CV to StaffMatters at admin@smstaffmatters.com and mention that you are applying for the vacancy of Account Manager with reference number 1792.
Or you can apply directly through your candidate login by hitting the APPLY button.
